A Chance to Make Things Right
During conversation with some of our Members, I get the impression that errors or problems are not reported because you do not want to complain.
I never consider it complaining. Some mornings there are over 100 baskets to pack. As much as we try to catch all of the issues, sometimes things slip past us. All feedback I receive is useful. Besides, Luanne and I like talking to our Members!
Here are some examples of how we use feedback:
• Ms. Brown says she received an ear of corn that is rotten. We did not see it while packing. It is noted and we replace the item. At this point, it is just a bad piece of produce and she was unfortunate to receive it. Later, Ms. White, Mr. Black and Mrs. Green also say they have rotten ears of corn. Now there is a trend to discuss with the Farmer. The Farmer definitely wants to know so he/she can research it and make a decision.
• During the conversation, Ms. Brown also says she goes to the store every week to purchase more onions & carrots. We can take care of that! Now she spends a couple dollars more and gets a bunch of carrots and extra onions delivered with her weekly produce basket instead of spending a half hour at the store.
• Mr. Black said he throws away his lettuce every week. He just doesn’t eat that much lettuce. Now it’s on his do-not-send list and he gets more the other items that he does use. Our goal is for you to utilize 100% of your basket.
Please give us the chance to make it right for you!
Pam